1. Acceptance of Terms:
By booking a charter service, you acknowledge and agree to be bound by the following terms and conditions, forming a contractual agreement between you and Melbourne Premier Buslines.
2. Booking and Payment
Deposit Requirement:
To confirm a booking, Melbourne Premier Buslines requires a non-refundable deposit of $110.00.
This deposit is essential to secure your reservation and is non-refundable.
Final Payment:
The remaining balance must be paid in full no later than 5 working days before the scheduled travel date.
Failure to complete the final payment within the specified time may result in the cancellation of the booking.
3. Amendments and Cancellations
Process for Amendments:
Any changes to your booking are subject to availability and should be communicated promptly.
Melbourne Premier Buslines reserves the right to charge additional fees for changes to your booking.
Amendments to your booking after confirmation are subject to availability.
Melbourne Premier Buslines reserves the right to charge additional fees for any amendments made.
You are required to notify us of any changes within one (1) day of the Booking Confirmation Date.
If a change results in a reduction of service, acceptance must be confirmed in writing before considering any return of amounts due.
Cancellation Fees:
Fees are determined based on the notice period:
Bookings cancelled greater than 5 working days prior to travel: $110.00 booking confirmation fee
Bookings cancelled between 5 working days prior to travel and the day of travel, but not on the day of travel: 50-75% of the booking value.
Bookings cancelled on the day of travel: 100% of the value of the booking.
Cancellations due to circumstances beyond your control (e.g., bus breakdowns, driver cancellations) will be assessed on a case-by-case basis.
4. Extensions:
Requests for trip extensions may be considered under certain circumstances, subject to availability.
Fees for extensions will vary based on the duration and reason for the extension.
5. Other Conditions of Booking:
Smoking, Food, and Alcohol:
Smoking is strictly prohibited on all vehicles.
Restrictions on food and alcohol consumption may apply, depending on the type of service booked.
Vehicle Damage and Cleaning Fees:
Passengers are responsible for any damage caused to the vehicles during the charter.
Excessive cleaning fees may be charged if necessary to return the vehicle to its original condition.
Passenger Behavior:
Passengers are expected to adhere to behavioral standards during the journey.
The driver has the discretion to disembark passengers engaging in disruptive or inappropriate behavior.
Child Safety:
Adherence to mandatory child safety regulations is imperative. Melbourne Premier Buslines ensures compliance by providing necessary safety equipment, such as booster seats, for passengers as required. To guarantee availability, passengers should arrange for booster seats in advance through Melbourne Premier Buslines.
6. Accessibility:
Melbourne Premier Buslines is committed to providing information on wheelchair accessibility, assistance available, and any potential limitations. Please contact us in advance to discuss specific requirements.
7. Complaints and Dispute Resolution:
A detailed process is in place for handling passenger complaints and disputes. Please follow the specified procedures outlined in the terms and conditions.
8. Force Majeure:
In the event of unforeseen circumstances (e.g., extreme weather, natural disasters) affecting the charter service, Melbourne Premier Buslines reserves the right to cancel or modify the service.
9. Data Privacy:
Melbourne Premier Buslines complies with the Privacy Act 1988 and is dedicated to safeguarding customer data. Details on data collection, storage, and usage can be found in our Privacy Policy, which is an integral part of these terms and conditions.
10. Discrimination:
Melbourne Premier Buslines upholds a commitment to non-discrimination against passengers based on protected characteristics such as race, gender, or disability.
11. Contact Information:
Customer service contact details, including phone numbers, email addresses, and online contact forms, are provided for your convenience. Reach out to us for any assistance or inquiries.
12. Age Restrictions:
Any restrictions related to unaccompanied minors or specific requirements for child safety equipment are clearly communicated in the terms and conditions.
13. Governing Law and Jurisdiction:
The terms and conditions are governed by [applicable jurisdiction]. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts in [specified location].
14. Entire Agreement:
These terms and conditions constitute the entire agreement between you and Melbourne Premier Buslines, superseding any prior agreements, whether oral or written.
15. Severability:
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
16. Amendments:
Melbourne Premier Buslines reserves the right to amend these terms and conditions. Any changes will be communicated in advance, and continued use of our services implies acceptance of the revised terms.